Refund and Cancellation Policy

1. Overview

At Eduminds Learning, we are committed to transparency in our refund process. Understanding the applicable rules in advance helps you make informed decisions about your learning path.

2. General Guidelines

• All refund or cancellation requests must be submitted in writing via email to info@edumindslearning.com.
• Refunds are issued to the original payment method used at checkout.
• Refunds are typically processed within 5 to 7 business days, though some cases may take up to 15 days.
• Registration fees, administrative costs, and earmarked deposits are non-refundable once paid.
• Any confirmed overpayments will be refunded.

3. Programs Lasting Six Months Or Longer

3.1 Application Rejected / Early Canceled

• If your application is rejected, you will receive a full refund.
• Cancellations made within the first three business days of signing up are eligible for a refund, excluding the non-refundable registration charge.

3.2 Before Program Commencement

If you withdraw before the program's first session, you will receive a full refund except for the registration fee.

3.3 Drop Or Add Classes During First Week

Tuition fees are fully refundable if classes are dropped during the first week, excluding the registration charge. No refund is available after this period.

3.4 Post Commencement Refund Structure

Refund Structure (Tuition Fee Only):

• 5 days before batch start → 100% refund
• Up to 10 days after start → 80% refund
• 10–15 days after start → 50% refund
• After 15 days → No refund

4. Short Term Programs Under Six Months

4.1 Eduminds Cancellation

If Eduminds Learning cancels or reschedules a program for operational reasons, participants will receive a full refund.

4.2 Participant Cancellation

• Cancellations made one week or more before the event start date are eligible for a 90% refund.
• Cancellations made less than one week before the event start date are not eligible for a refund.

5. Online Training (Self Paced and Instructor Led)

• Cancellations made within 48 hours of purchase are eligible for a refund, subject to a 5% administrative fee.
• Cancellations made after 48 hours of purchase are not eligible for a refund.
• Third-Party Partner Courses: Cancellations made within 48 hours of purchase are eligible for a 50% refund.
• United Kingdom Compliance: Under applicable UK consumer rights, students have 14 days to decide, provided no lessons have been accessed.

6. Duplicate Or Erroneous Payments

• Must be reported immediately to the support team.
• Money returns happen after a wait of five to seven workdays.

7. Important Conditions

• Refunds apply only to tuition fees and exclude non-refundable fixed fees.
• Payment gateway fees, bank charges, and currency conversion costs are non-refundable.
• Refunds are issued via the original payment method.
• Access to course content may affect refund eligibility.
• Honorary programs are generally non-refundable upon withdrawal unless otherwise stated at enrollment.

8. Refund Timeline

Most refund requests are processed within 5 to 7 business days, though exceptional cases may take up to 15 days.

9. Global Offices

United States Office

Eduminds Learning LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 307 295 0570

United Kingdom Office

Eduminds Learning LLP
128 City Road, London EC1V 2NX, UK
Phone: +44 20 3038 6645
Phone: +44 2045 922871

India Office

Eduminds Learning Private Limited
Office No. 201-A, Plot No.1, Block A, Sector 59, Noida - 201301
Phone: +91 92899 19899

Asia Pacific Office

Eduminds Learning Limited
Unit 2A, 17/F, Glenelay Tower No 1, Glenelay Central, Hong Kong

10. Global Support

• Email: support@edumindslearning.com
• Phone: +1 307 295 0570
• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Local Time)
• Emergency Support: Available 24/7 for technical issues

11. Limitation and Discretion

Eduminds Learning reserves the right to evaluate refund requests on a case-by-case basis in exceptional circumstances.